ORDER STATUS
An email is automatically generated at the time your order is placed and again when your order is shipped providing you with tracking information. If you did not receive this correspondence please check your junk email before contacting customer support at info@louisegray.com.
SHIPPING
All orders are processed and shipped via FedEx within 5 to 7 business days of receipt, unless otherwise noted. Each order is shipped per the shipping method selected at checkout. Shipping rates are calculated based on weight and distance.
CANCELLATION POLICY
Each order is automatically processed and shipped in a timely manner to ensure customer satisfaction. Please contact customer support (info@louisegray.com) to inquire about a cancellation. If your request is received before your order has shipped no cost will be incurred. If your request is received after your order has been shipped, you will be directed to our Return Policy.
OUT OF STOCK
In stock items are guaranteed to ship within 5 to 7 business days. Temporarily out of stock items will be indicated as such on their product page and will provide an anticipated in stock date. Orders placed for out of stock items will be shipped no later than the in stock date provided and tracking information will be emailed to you.
RETURN POLICY
A full refund or exchange is honored within 15 days of receipt of your order for items that are in their original condition. The request must be indicated on the packing slip provided and included in the shipment back to Louise Gray. The customer is responsible for the original shipping cost in addition to any return shipping expenses. All returned merchandise must be traceable with a tracking number.
Our customers are responsible for the care of the pieces they purchase. Louise Gray is not liable for any damages that occur due to improper care. Quality is our top priority and if there is a perceived defect please contact customer support at info@louisegray.com.
CARE INSTRUCTIONS
Before use, machine wash your Louise Gray quilt on a delicate cycle with cold water and tumble-dry on low. To prevent dye from bleeding, please wash your quilt by itself with a color catcher. Each quilt is constructed using 100% cotton and linen components to guarantee proportional shrinkage and increased softness with every wash. It is the nature of the quilting process for puckering to occur over time. To remove the occasional wrinkle, press with a warm iron as needed.